Job Details

Campus Safety Dispatcher

The Claremont Colleges Services (TCCS) is the shared services organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges located in Southern California. Today, TCCS is a nationally recognized educational model for academic support, student support and institutional support services to meet the needs of 6,300 students and 2,300 faculty and staff. Some of the more than 30 different services include: campus safety, a central library, health and counseling services, cultural centers, central bookstore, physical plant and facilities support, payroll and accounting, information technology, real estate, risk management and employee benefits.

TCCS is committed to offering a work environment that is supportive, collaborative, accountable and enjoyable. TCCS offers generous time off benefits, employer-paid retirement contributions, tuition remission benefits and professional development opportunities. Our employees also take advantage of discounted meals provided in the TCCS caf, regular employee events and an opportunity to work with exceptional colleagues.


Job Description:

The position requires selected persons to perform a broad range of services for those who need Campus Safety services at The Claremont Colleges. This position is the primary communication link for the majority of Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms, and activity observed on CCTV Surveillance Systems; and a host of other duties.

Essential Functions:

Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.

Maintains contact communication with patrol officers, and dispatches officers to calls on a routine and emergency basis.

Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.

Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. Maintains the Daily Crime Log.

Monitors and dispatches officers to all alarms received, makes notifications as needed.

Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.

Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Claremont Colleges.

Maintains reception counter; greets and assists all office visitors, provides information as needed.

Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, the Daily Crime Log, field Interviews, vehicle registration, work orders, and other programs.

Provides Daily Logs and Incident Reports to Student Deans and other Campus Administrators.

Handles notification calls to all Colleges in regards to emergency situations, maintenance issues, property damage, etc.

Issues parking permits, temporary parking permits, maps, traffic appeal forms, and other information, as requested.

Processes lost and found property brought to Campus Safety.

Performs related duties as assigned.

Required Education:

Minimum education requirement is high school diploma.

Required Experience:

Minimum years of relevant work experience is 3 years of related experience (telephone, clerical, customer service).

Required Knowledge and Critical Skills:

Ability to manage multiple tasks and communications formats during periods of high activity.

Ability to understand, read, write, and speak English clearly, follow written and oral instructions, and compose log entries and written reports concisely and accurately.

Must be able to function effectively in a very busy and fast-paced work environment. Ability to handle stressful situations calmly, prioritize calls, and handle several functions at once on a routine and emergency basis.

Ability to pass a comprehensive criminal background check and drug screening. Possess and maintain a valid California driver's license, and be insurable under The Claremont Colleges insurance.

Must be computer literate, process basic computer skills and knowledge of operating systems.

Preferred Education:

Completion of Basic POST Dispatcher Course is also highly desirable.

Preferred Experience:

Experience in a public safety dispatch or communications center is highly desirable.

Experience with Computer-Aided Dispatch (CAD) systems is highly desirable.




ADA/OSHA:
This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.

Equal Opportunity Employer:
TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim to have the best available person in every job. TCCS prohibits discrimination based on race, color, religious creed (including religious dress and grooming practices), gender (including gender identity and gender expression), national origin or ancestry, genetic information, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), military or veteran status, and status with regard to public assistance, or any other basis protected by federal, state or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics, or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.